Maintenance round trip
This walkthrough identifies the trigger, routed work, human decision, completion state, and participant visibility.
Workflow path
Resident reports → PM triages → vendor works → resident sees resolution
Walkthrough model
Product workflow walkthrough
Trigger
Captured
A resident reports a maintenance problem.
Work
Routed
Greenhaus routes the work order to PM triage and then to the assigned vendor.
Decision
Human
The PM sets priority and assignment. The vendor performs the physical work.
Challenges before Greenhaus
A resident reports a maintenance problem.
Manual handoffs can separate status from context.
Greenhaus playbook
How Greenhaus frames the workflow for beta evaluation.
Greenhaus routes
Greenhaus routes the work order to PM triage and then to the assigned vendor.
Human decision
The PM sets priority and assignment. The vendor performs the physical work.
Completion state
The vendor completes the work and the request reaches resolution.
Who can see the result
The resident, PM, and invited vendor see the status relevant to their role.
Implementation timeline
Trigger
- A resident reports a maintenance problem.
Route
- Greenhaus routes the work order to PM triage and then to the assigned vendor.
Decide
- The PM sets priority and assignment. The vendor performs the physical work.
Complete
- The vendor completes the work and the request reaches resolution.
- The resident, PM, and invited vendor see the status relevant to their role.
Request the same workflow review
Greenhaus shares workflow materials, review notes, and next-step guidance after beta fit review rather than presenting unsupported published customer outcomes.
Explore additional workflows
Product workflow walkthrough
Owner approval bridge
PM requests decision → owner reviews and clarifies → owner decides → PM workflow resumes
- Greenhaus routes the decision and supporting context to the authorized owner.
- The owner can clarify, approve, or reject.
Product workflow walkthrough
Rent collection
Balance becomes due → resident pays or uses autopay → payment records update → PM handles exceptions
- Greenhaus presents the balance and supported payment actions to the resident.
- The PM handles collection exceptions and policy decisions.
Product workflow walkthrough
Vendor invoice to payout
Vendor finishes → vendor invoices → PM approves → payout state becomes visible
- Greenhaus keeps the invoice tied to the completed work and PM approval queue.
- An authorized PM reviews and approves the vendor bill.
Product workflow walkthrough
Lease lifecycle
Application → lease → execution → move-in → renewal or move-out
- Greenhaus keeps application, lease, execution, move-in, renewal, and move-out records connected.
- The property team makes lease, policy, and negotiation decisions.
Product workflow walkthrough
Inspection to work order
Inspection → failed item → work order → maintenance operation
- Greenhaus turns the failed item into a work order in the maintenance operation.
- The PM reviews priority, assignment, and any required approval.